Privacy Policy
Effective Date: 2026-11-03
Mioline Suwon provides website, reservation, and consultation services through the Laney platform. To protect personal information collected during this process, we establish and disclose the following Privacy Policy.
1. Personal Information Collected
Social Login
When you log in using a social account such as Kakao or LINE, the following information is collected.
| Information Collected | Purpose of Collection |
|---|---|
| Name (nickname) | Customer identification, provision of personalized services |
| Email address | Notifications and contact |
| Profile photo | Display within the service |
| Unique social account ID | Account linking, sending messages |
| Contact information (Phone) | Booking notifications, contacting customers |
| Date of birth | Provision of personalized services |
| Gender | Provision of personalized services |
Bookings and Inquiries
When you make a booking or submit an inquiry, the following information is collected.
| Information Collected | Purpose of Collection |
|---|---|
| Name | Booking confirmation, customer identification |
| Contact information (Phone) | Booking notifications, contacting you about changes or cancellations |
| Additional information entered when booking | Collection of information necessary to provide the service |
Additional information fields may vary depending on the institution's settings and can be viewed on the booking screen.
Consultations (Chat)
When you contact us through the website or a messenger, the following information is collected.
| Information Collected | Purpose of Collection |
|---|---|
| Conversation content | Responding to consultations, improving service quality |
An AI chatbot may respond during consultations, and all conversation content is recorded and stored.
Automatically Generated Information
The following information may be automatically generated while you use the service.
- Service usage records, date and time of visit
2. Purpose of Processing Personal Information
Collected personal information is processed only for the following purposes.
| Purpose | Details |
|---|---|
| Booking management | Processing booking requests, confirmations, changes, and cancellations; providing schedule notifications |
| Consultation services | Responding to inquiries, managing consultation records |
| Sending notifications | Service-related messages such as booking confirmations, reminders, and post-visit notifications |
| Customer management | Managing visit history, providing personalized services |
| Marketing | Event and promotion notifications (only where separate consent has been given) |
3. Retention and Destruction of Personal Information
| Information Retained | Retention Period | Basis |
|---|---|---|
| Customer information (name, contact information, etc.) | 1 year from the date of last use | Service use agreement |
| Booking records | 3 years from the date of the last booking | Medical Service Act; resolution of consumer disputes |
| Consultation records | 1 year from the date of the last consultation | Consultation quality management |
| Marketing consent records | Until consent is withdrawn | Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. |
- When the retention period expires or the purpose of processing has been fulfilled, the information is destroyed without delay.
- Method of destruction: Electronic files are deleted in a manner that prevents recovery.
4. Third-Party Provision of Personal Information
As a general rule, the institution does not provide customers' personal information to third parties. Exceptions apply in the following cases:
- Where the customer has given prior consent
- Where required by law
5. Entrustment of Personal Information Processing
The institution outsources the processing of personal information as follows for service operations.
| Service Provider | Outsourced Tasks |
|---|---|
| Plask Co., Ltd. (Laney) | Website operation, chatbot consultations, booking system, message delivery, customer data management |
The Laney service uses the following technology partners for its operations.
| Technology Partner | Tasks | Country of Storage |
|---|---|---|
| Supabase Inc. | Data storage and infrastructure operation | United States |
| Google LLC | Generating AI chatbot responses | United States |
| Kakao | Sending KakaoTalk messages | South Korea |
| LINE Corporation | Sending LINE messages | Japan |
| SMS provider | Sending text messages | South Korea |
6. Overseas Transfer of Personal Information
Personal information may be transferred overseas as follows for service operations.
| Recipient | Country of Transfer | Information Transferred | Purpose of Transfer | Retention Period |
|---|---|---|---|---|
| Supabase Inc. | United States | Customer information, booking and consultation records | Data storage and service operations | Until the outsourcing agreement ends |
| Google LLC | United States | Consultation conversation content | Generating AI chatbot responses | Deleted immediately after processing |
| LINE Corporation | Japan | LINE user ID, message content | Sending LINE messages | Deleted after delivery is complete |
7. Customer Rights and How to Exercise Them
Customers may exercise the following rights at any time:
- Access: You can check the status of your personal information processing
- Correction/Deletion: You can request correction or deletion of incorrect information
- Suspension: You can request suspension of personal information processing
- Consent Withdrawal: You can request social login disconnection and personal information deletion
To exercise your rights, please contact us at the information below and we will process your request without delay.
8. Message Reception
Service Messages
Messages necessary for using the service, such as booking confirmations, schedule changes, and reminders, may be sent without separate consent.
Marketing Messages
Advertising messages about events, promotions, and similar matters are sent only if you have separately consented to receive them. You may withdraw your consent to receive them at any time.
Delivery Channels
Messages are sent through the channels below and automatically delivered via the most effective route.
- KakaoTalk (if you logged in using social login)
- LINE (if you logged in using social login)
- SMS (if you provided your Phone)
9. Use of Cookies
We use only cookies that are essential for operating the service.
| Cookie | Purpose |
|---|---|
| Authentication session cookie | Maintaining login status |
We do not use third-party cookies for advertising or analytics purposes.
10. AI Chatbot Usage Notice
The consultation function of this service includes an AI chatbot.
- AI may respond automatically during chats
- Conversation content is sent to the AI service (Google Gemini) to generate responses
- The AI service provider does not separately store conversation content or use it for training
- All conversation content is stored as consultation records
11. Security Measures for Personal Information
We take the following measures to ensure the secure processing of personal information.
- Encryption during transmission (SSL/TLS)
- Encryption of stored data
- Access permission management (access limited to authorized personnel)
- Database access controls
12. Personal Information Protection Officer
For inquiries, complaints, or to exercise your rights regarding personal information or use of the service, please contact us below.
| Item | Details |
|---|---|
| Institution | Mioline Suwon |
| Address | 2F, Pungseong Plaza, 693 Deokyeong-daero, Paldal-gu, Suwon, Gyeonggi-do |
| Phone | 031-251-2121 |
Chief Privacy Officer
| Item | Details |
|---|---|
| Name | Kwon Yu-ri |
| Position | Representative Director |
| Contact | 031-251-2121 |
Personal Information Processing Service Provider
| Item | Details |
|---|---|
| Company name | Plask Co., Ltd. (Laney) |
| contact@plask.ai |
13. Remedies for Rights Infringement
If you need consultation regarding a personal information breach, you may contact the following organizations.
- Personal Information Infringement Report Center: 118 (no area code required) / privacy.kisa.or.kr
- Personal Information Dispute Mediation Committee: 1833-6972 / kopico.go.kr
- Supreme Prosecutors' Office Cyber Investigation Division: 1301 (no area code required) / spo.go.kr
- National Police Agency Cyber Bureau: 182 (no area code required) / ecrm.police.go.kr
14. Changes to This Policy
This Privacy Policy is effective from the enforcement date, and any changes will be announced through the website at least 7 days before enforcement.
- Effective Date: 2026-11-03