Terms of Service

Effective Date: 2026-11-03

Mioline Suwon (the "Clinic") provides website, reservation, and consultation services through the Laney platform. These Terms govern the rights, obligations, and responsibilities between the Clinic and users ("Members").

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Article 1 (Purpose)

These Terms aim to define the rights, obligations, and responsibilities of the Clinic and Members regarding the use of the website, reservation, and consultation services ("Services").

Article 2 (Definitions)

1. Services refers to all digital services provided by the Clinic, including the website, reservation system, chatbot consultation, and message delivery.
2. Member refers to a person who agrees to these Terms and uses the Services.
3. Social Login refers to login via external authentication services such as KakaoTalk or LINE.

Article 3 (Effect and Amendment)

1. These Terms take effect upon being posted on the Service or otherwise notified to Members.
2. The Clinic may amend these Terms within the scope permitted by law and will give notice at least 7 days before the effective date.
3. Members who disagree with amended Terms may discontinue use and withdraw membership.

Article 4 (Service Provision)

1. The Clinic provides the following services.
   • Information on treatments, medical staff, and clinic services through the website
   • Online reservation requests
   • AI chatbot and consultation responses
   • Notification messages such as reservation confirmations
2. The services may change due to operational or technical circumstances.

Article 5 (Service Hours)

The website and online consultation are available 24 hours a day, 365 days a year. However, they may be temporarily suspended for unavoidable reasons such as system maintenance, failures, or natural disasters. Phone consultations and in-person visits follow the clinic hours below.

• Mon, Tue, Fri: 10:00–20:00 (evening hours)
• Wed, Thu: 10:00–18:30
• Sat: 09:00–14:30 (no lunch break)
• Sundays and public holidays: closed
• Lunch break: 13:00–14:00

Article 6 (Member Obligations)

Members must not engage in the following:

1. Stealing another person's information or registering false information
2. Intentionally interfering with Service operations
3. Defaming the Clinic or interfering with its operations
4. Violating relevant laws, these Terms, Service guidelines, or notices

Article 7 (Reservation and Cancellation Policy)

1. Treatments, lasers, Botox, fillers, skin care, and consultations can be booked through the website reservation, consultation, or by phone (031-251-2121).
2. General dermatology care, prescriptions, insurance-covered care, inflammation injections, cryotherapy for corns and warts, and athlete's foot or dermatitis care are handled on a walk-in basis during clinic hours without a reservation.
3. Reservation changes, cancellations, and refunds are checked and handled by our staff (phone 031-251-2121).

Article 8 (Personal Information Protection)

The Clinic protects Members' personal information in accordance with the Personal Information Protection Act and other relevant laws. Details are governed by a separate Privacy Policy (/en/policy/privacy-policy).

Article 9 (Message Reception)

Service Messages

Messages necessary for using the service, such as booking confirmations, schedule changes, and reminders, may be sent without separate consent.

Marketing Messages

Advertising messages about events, promotions, and similar matters are sent only if you have separately consented to receive them. You may withdraw your consent to receive them at any time.

Delivery Channels

Messages are sent through the channels below and automatically delivered via the most effective route.

• KakaoTalk (if you logged in using social login)
• LINE (if you logged in using social login)
• SMS (if you provided your Phone)

Article 10 (Limitation of Liability)

1. The Clinic is exempt from liability when unable to provide Services due to force majeure events such as natural disasters, war, power outages, or network failures.
2. Matters concerning medical services are governed by the Medical Service Act, the Medical Accident Damage Relief Act, and other relevant laws.

Article 11 (Dispute Resolution)

1. Disputes regarding these Terms shall be subject to the court having jurisdiction over the Clinic's address as the first instance court.
2. Disputes related to medical services may be referred to the Korea Medical Dispute Mediation and Arbitration Agency for mediation or arbitration.

Article 12 (Contact)

For inquiries, complaints, or to exercise your rights regarding personal information or use of the service, please contact us below.

Chief Privacy Officer

Personal Information Processing Service Provider

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Supplementary Provision: These Terms are effective from 2026-11-03.